Page 15 - covid19comms

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Comms Response
Method / Activities
Follow Up / Monitoring / Evaluation
· General Customer Info
· Safety Announcement
· Memberships Suspended
· Email
· Website
· Social Media · Media
· Informal Debrief
· Management team meetings
· General Customer & Staff Info
· Safety Announcement and COVID-19 Operating Guidelines
· Future Actions
· Email
· Website
· Social Media · Media
· Response to Customer Feedback
· Management Team Meetings
· General Customer & Staff Info
· Future Actions
· Email
· Website
· Social Media · Media
· Response to Customer Feedback
· Management team meetings
· Informal Debrief
demic.
l and internal emergency, crisis and major incident communications.
be prepared to respond appropriately and ensure our staff, partners and customers are
we have developed a suite of templates and draft responses which can be used or adapted
t Communications Toolkit and the NHS Inform COVID-19 Resource Toolkit. In addition it also hich we communicate and an agreed protocol for managing media enquiries.
cident scenarios during COVID-19 that have or may arise in the coming months. It is h any situation as each will be different.
KA Leisure COVID-19 Communication Framework