Freedom of Information
The Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004 give people rights to access information held by eligible organisations under the act.
You can request any recorded information, in any form and of any age, under the Freedom of Information Act (Scotland) 2002. All you have to do is ask for the information. You don't have to say why you want it, or what you want it for. We must respond to all information requests we receive. We will advise and assist you in making a request and provide the information within 20 working days.
We will always make as much information available as possible. However, there are certain circumstances where the Company is legally permitted to withhold information from you. If we propose to withhold information, we will tell you why. You have the right to ask the Company to review its decision about any information which is being withheld from you and this would be carried out by an independent officer within the Company.
If you are still dissatisfied, you can appeal to the Scottish Information Commissioner. The Commissioner can use her/his powers to ensure that information is provided.
Making a request for information
Requests for information should normally be submitted in writing. This helps us find the information you need and lets us know how to contact you.
You can also send a request by letter or by posting a KA Leisure Information Request Form. These should be sent to:
Data and Support Officer
West Byrehill Industrial Estate,
Kilwinning KA13 6HN
The Company publishes information about its performance in responding to Freedom of Information requests.
Under the Freedom of Information (Scotland) Act 2002, we have 20 working days to respond to your request, from receipt of the enquiry.
All eligible organisations under the act are required to have a Guide to Information which sets out details of how to request information, any possible charges and provides a guide to information available from the Company. KA Leisure has adopted the Model Publication Scheme 2014 which can also be accessed on the Commissioner's website.
The Guide to Information sets out in detail the information the Company makes available and describes charges and the different ways you can request information.
If the information you require is not available from the Guide to Information, then you can make a specific request for information. These requests are best submitted in writing. That way we can be clear about what information you require and how we can contact you with the information.
If you are looking for details of the information we hold about you, this is classed as personal information and is governed by the Data Protection Act (1998). Data Protection is the responsibility of the UK Information Commissioner, not the Scottish Information Commissioner, who has a responsibility for ensuring that all public authorities comply with the Freedom of Information in Scotland.
Most requests for information will be free. However, the Company is allowed to charge a fee for answering some requests for information. If we plan to charge a fee, we will tell you what the fee will be before we provide the information. We will not provide the information until any fee is paid.
When you request the information, you should tell us how you would prefer the information to be provided. We will make every effort to meet your needs, by arranging for information to be translated, by providing an interpreter or by making other arrangements for you to obtain information in a way which is acceptable to you. We will not make any additional charge for this service.
Information provided to you by the Company might be subject to copyright protection. You do not have a right to re-use such information in a way that would infringe copyright (for example, by making multiple copies). To re-use the information, you might need to obtain the permission of the copyright owner. We will tell you if this applies to any information we provide to you.