Relief Front of House Assistant

Location: The Portal, Irvine

Rate of Pay:£13.45 per hour

(KA Leisure provides workers with a minimum hourly rate of £13.45 per hour under the Living wage initiative. Terms and conditions apply)

Hours: As and when required

Job Purpose:

Present a friendly, helpful and welcoming environment to all customers
Answering phones in a professional manner, and routing calls as necessary
Maintain excellent communications with customers, either face to face, by telephone or in writing
Accurately process and record all income received from customers
To undertake reception duties including admissions, membership sales, bookings and general enquiries.

You Must:

Be computer literate and ideally familiar with Legend CRM booking system
Have good customer service skills

Application Information

All posts within KA Leisure are subject to the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003 as amended or the Protection of Vulnerable Groups (Scotland) Act 2007.

Regulated Work with Children/Protected Adults:

Where work is considered regulated work with children and/or protected adults, it is an offence to apply if you are barred from working with children and/or protected adults. Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made by KA Leisure.

Please note: Successful candidates will meet the cost of the relevant PVG check (£59 for scheme membership and £18 for scheme member update); this will be deducted from wages following commencement of employment with the Company

For further information on the PVG scheme, please visit www.disclosurescotland.co.uk

Application Form

Step 1 of 5

Vacancy Reference No(Required)

Vacancy Name(Required)

Name(Required)

First Last

Date of Birth

NI Number

Home Address(Required)

Street Address Address Line 2 Town Postcode

Do you have a different contact address?(Required)

Contact Address (if different)

Street Address Address Line 2 Town Postcode

Telephone Number(Required)

Email Address(Required)

Equal Opportunities Policy

In order to ensure that the Company EQUAL OPPORTUNITIES is being applied effectively throughout the Company, all job applicants are asked to provide the information requested by completing the following questionnaire. The information obtained from monitoring will be treated in the strictest confidence and will be used to provide a statistical profile of the applicants for each job. This information will not be made available to any person involved in the selection process for this post.

Gender(Required)

Age(Required)

Marital Status(Required)

Ethnic Origin(Required)

Other Origin please specify(Required)

Do you hold a full UK Driving Licence?(Required)

Protection Vulnerable Groups Scheme

Are you currently a member of the Protecting Vulnerable Groups Scheme?(Required)

If yes, please detail your PVG Membership Number (16 digit number):(Required)

If yes, please indicate area of Scheme your PVG refers to(Required)

Information In Relation To Your Application

REHABILITATION OF OFFENDERS ACT 1974 - The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 as amended applies to many posts within North Ayrshire Leisure. If selected for interview you will be required to complete a subsequent criminal convictions declaration form and vetting through Disclosure Scotland. Full details on the Recruitment of Ex-Offenders are available on request.

CANVASSING - Canvassing of Board members or employees of North Ayrshire Leisure, directly or indirectly, in connection with any appointment under North Ayrshire Leisure shall disqualify the applicant.

JOB SHARING - Job Sharing is the voluntary sharing, by two persons, of all the duties of an established full-time post. Job Sharing is open to current and prospective employees. It is not necessary to have an identified partner. Full details of the Job Sharing Scheme are available on request.

POST INTERVIEW COUNSELLING - Candidates who have been unsuccessful at interview may request feedback from the chairperson of the interviewing panel. External candidates will normally be given feedback by telephone. Internal candidates will normally be given feedback via an informal meeting.

TIMESCALE - We will be in contact with you no later than 20 working days after the detailed closing date of the post however, if you have not heard from us within that period, unfortunately you have been unsuccessful on this occasion.

COMPLAINTS PROCEDURE - For candidates who have been unfairly treated, the Company has a procedure to deal specifically with complaints. Complaints must be addressed to the Chief Executive in the first instance, who will then nominate an Officer to carry out an independent investigation. Financial compensation will not be considered. Complaints will be dealt with in the strictest confidence.

Relief Front of House Assistant

Application Information

Application Form

References

Reference 2

Equal Opportunities Policy

Protection Vulnerable Groups Scheme

Information In Relation To Your Application

Education and Qualifications

Employment Details*

Current Employment Details*

Previous Employment

Information In Support Of Your Application