Duty Manager- Vikingar!

Rate of Pay: £17.88 per hour
(K:A Leisure provides workers with a minimum hourly rate of £13.52 under the Living Wage Initiative. Term and Conditions apply)
Hours: Full-time – 37 hours per week
Duration: Permanent
Location: Vikingar! - Greenock Road, Largs, KA30 8QL

Job Purpose
The Duty Manager is responsible for operational leadership and supervision during shifts at Vikingar Leisure Centre, including leisure facilities, Vikingar Attraction, and Theatre operations. Acting as the senior on-duty manager, the postholder ensures that all operational teams deliver safe, high-quality, and customer-focused services in line with KA Leisure’s vision, values, and policies.

The role ensures smooth day-to-day delivery of programmes, events, and visitor experiences, supporting the Assistant General Manager and General Manager in achieving operational and commercial objectives.

Main Duties and Responsibilities

Operational Leadership & Supervision

Lead and supervise operational staff during allocated shifts across leisure, attraction, theatre, and hospitality services.
Ensure smooth delivery of programmes, classes, events, theatre performances, and visitor activities.
Respond promptly and effectively to operational issues, incidents, and emergencies, following company procedures.
Maintain high standards of cleanliness, safety, maintenance, and presentation throughout the centre.
Ensure all operational activities comply with health & safety, safeguarding, and statutory regulations.

Customer Experience

Deliver an exceptional visitor and customer experience across leisure, attraction, and theatre services.
Monitor service quality and respond to feedback or complaints professionally and efficiently.
Ensure that programmes and services are inclusive, accessible, and meet community and visitor needs.
Act as a visible ambassador for KA Leisure during operational shifts, maintaining a professional and approachable presence.

Staff Management & Development

Supervise and support operational teams during shifts, providing guidance, coaching, and feedback.
Ensure staff adherence to policies, procedures, and service standards.
Assist in identifying staff training needs and support development opportunities.

Financial & Operational Support

Monitor operational performance KPIs and report any issues to the Assistant General Manager.
Contribute ideas for operational improvements and efficiencies.
Support income-generating activities during shifts, such as admissions, classes, attractions, and theatre ticket sales.

Communication & Reporting

Maintain clear communication with the Assistant General Manager and General Manager regarding operational issues, incidents, or improvements.
Complete reports, logs, and checklists accurately and in a timely manner.
Participate in team briefings, handovers, and meetings as required.

Any other duties and responsibilities required to effectively undertake the role.

Person Specification

Confident and proactive leader with the ability to motivate and guide operational teams.
Strong problem-solving and decision-making skills under pressure.
Excellent communication and interpersonal skills with a customer-focused approach.
Highly organised, adaptable, and able to prioritise multiple operational demands.
Resilient, professional, and capable of maintaining standards in a busy, multi-use environment.
Motivated, shows a positive, confident attitude and able to influence others,
Demonstrates courage, is fearless, committed, and confident in your own knowledge,
Work to the best of your ability, stepping up to deliver the highest standards of performance,
Trust yourself and others to make good decisions, promote collaboration and encourage autonomy,
You’re disciplined, with a work ethic that focuses on getting things done,
You’re resilient and recover from challenges by learning for the future and adapts your approach,
Consistent, showing the best you every single day; treats everyone fairly and with compassion.

Criteria

Education & Qualifications

Essential:

Relevant leadership/ management qualification or equivalent management experience.
Evidence of Continued Professional Development

Desirable:

IOSH Managing Safely or equivalent Health & Safety qualification.
Pool Plant Operators Certificate (PPO) or equivalent
National Pool Lifeguard Qualification (NPLQ).

Experience & Skills

Essential:

Experience in a supervisory or management role within leisure, hospitality, sport or a related environment.
Experience delivering customer service excellence.
Experience ensuring compliance with health & safety and safeguarding.

Desirable:

Experience within a multi-use leisure trust.
Basic financial awareness.

Additional Requirements

Ability to travel for meetings, training, or work purposes as required.
Flexibility to work evenings and weekends to support operational delivery when necessary.

To Apply: Please complete and submit the application form, available on our website: https://kaleisure.com/about/work-with-us/

Application Information

All posts within KA Leisure are subject to the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003 as amended or the Protection of Vulnerable Groups (Scotland) Act 2007.

Regulated Work with Children/Protected Adults:

Where work is considered regulated work with children and/or protected adults, it is an offence to apply if you are barred from working with children and/or protected adults. Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made by KA Leisure.

Please note: Successful candidates will meet the cost of the relevant PVG check (£59 for scheme membership and £18 for scheme member update); this will be deducted from wages following commencement of employment with the Company

For further information on the PVG scheme, please visit www.disclosurescotland.co.uk

Application Form

Step 1 of 5

Vacancy Reference No(Required)

Vacancy Name(Required)

Name(Required)

First Last

Date of Birth

NI Number

Home Address(Required)

Street Address Address Line 2 Town Postcode

Do you have a different contact address?(Required)

Contact Address (if different)

Street Address Address Line 2 Town Postcode

Telephone Number(Required)

Email Address(Required)

Equal Opportunities Policy

In order to ensure that the Company EQUAL OPPORTUNITIES is being applied effectively throughout the Company, all job applicants are asked to provide the information requested by completing the following questionnaire. The information obtained from monitoring will be treated in the strictest confidence and will be used to provide a statistical profile of the applicants for each job. This information will not be made available to any person involved in the selection process for this post.

Gender(Required)

Age(Required)

Marital Status(Required)

Ethnic Origin(Required)

Other Origin please specify(Required)

Do you hold a full UK Driving Licence?(Required)

Protection Vulnerable Groups Scheme

Are you currently a member of the Protecting Vulnerable Groups Scheme?(Required)

If yes, please detail your PVG Membership Number (16 digit number):(Required)

If yes, please indicate area of Scheme your PVG refers to(Required)

Information In Relation To Your Application

REHABILITATION OF OFFENDERS ACT 1974 - The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 as amended applies to many posts within North Ayrshire Leisure. If selected for interview you will be required to complete a subsequent criminal convictions declaration form and vetting through Disclosure Scotland. Full details on the Recruitment of Ex-Offenders are available on request.

CANVASSING - Canvassing of Board members or employees of North Ayrshire Leisure, directly or indirectly, in connection with any appointment under North Ayrshire Leisure shall disqualify the applicant.

JOB SHARING - Job Sharing is the voluntary sharing, by two persons, of all the duties of an established full-time post. Job Sharing is open to current and prospective employees. It is not necessary to have an identified partner. Full details of the Job Sharing Scheme are available on request.

POST INTERVIEW COUNSELLING - Candidates who have been unsuccessful at interview may request feedback from the chairperson of the interviewing panel. External candidates will normally be given feedback by telephone. Internal candidates will normally be given feedback via an informal meeting.

TIMESCALE - We will be in contact with you no later than 20 working days after the detailed closing date of the post however, if you have not heard from us within that period, unfortunately you have been unsuccessful on this occasion.

COMPLAINTS PROCEDURE - For candidates who have been unfairly treated, the Company has a procedure to deal specifically with complaints. Complaints must be addressed to the Chief Executive in the first instance, who will then nominate an Officer to carry out an independent investigation. Financial compensation will not be considered. Complaints will be dealt with in the strictest confidence.

Duty Manager- Vikingar!

Application Information

Application Form

References

Reference 2

Equal Opportunities Policy

Protection Vulnerable Groups Scheme

Information In Relation To Your Application

Education and Qualifications

Employment Details*

Current Employment Details*

Previous Employment

Information In Support Of Your Application