We are committed to handling your personal data in a way that is fair, transparent, and in accordance with the law. If you are unhappy with how we have handled your data, this procedure outlines how you raise a complaint and how we will manage your complaint in accordance with the Data Protection Act 2018, UK GDPR and The Data Use and Access Act 2025.
This procedure applies to all individuals whose personal data we process, (collectively known as Data Subjects) and applies to all processing activities involving your personal data.
If you believe we have mishandled your personal data, failed to uphold your data
protection rights, or not responded appropriately to a subject access request, you may
submit a complaint using one of the following methods:
The Data Protection Team
KA Leisure
The Portal and Townhouse
66 High Street
Irvine
KA12 0AZ
Email: dataprotectionofficer@kaleisure.com
To help us investigate your complaint quickly and thoroughly, please include your full
name, contact information and as much detail as possible about your complaint. It will be necessary for us to check that you are the complainant or that you are authorised to act on behalf of the complainant.
Once we have received your complaint, we will acknowledge receipt within 5 working days and aim to provide a full response within 30 working days of receipt. This will enable us to carry out a thorough review of your complaint, undertake a full investigation and provide you with a detailed response.
If you remain dissatisfied with our handling of your complaint, you may contact directly the Information Commissioner’s Office (ICO) to ask them to consider the complaint further. Their contact details are:
The Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire.
SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk
You can make a complaint through their website at Make a complaint | ICO
The ICO will expect that you have allowed us to consider and respond to your complaint in the first instance.