Slide You can find out about our available activities and programmes in our COVID PORTAL. Click Here

Make your fitness comeback with KA Leisure

We are pleased to let you know that fitness activities are available at;

  • Auchenharvie Leisure Centre
  • Vikingar!
  • Portal

To view opening times and class timetables for the available venues click here.

We understand that your facility may not be open just yet.  Please remember your membership gives you access to all available fitness suites and classes.

The following video will give you an idea of what to expect on your visit.

Before your visit

Stay home if you’re unwell.  Please don’t visit our venues if you feel unwell or have COVID-19 symptoms.  For more information on the symptoms of COVID-19 and what to do if you feel unwell visit here.

Bring your own.  If you can, please bring your own equipment for classes.  E.g matts, kettlebells etc.

Arrive ready to work out.  Please come in your workout clothes as the changing rooms will be closed.  Don’t worry our toilets will still be open for you to use.

Travel light.  We won’t have as many lockers available as usual, so please think about how much you’re bringing with you.  Please note that to begin with we will have no lockers available at the Portal.

Pre-book.  In addition to booking exercise classes, you’ll also need to book your gym session in advance.  Due to physical distance measures we have limited capacity for activities.  You can book using our online booking system or contacting reception.  Please note that gym sessions are restricted to one-hour sessions. For more information check out our FAQs at the bottom of this page.

Read Our Health Commitment Statement.  Before you visit the gym or take part in a class we expect all customers to read our Health Commitment Statement.  What’s a Health Commitment Statement?  The Health Commitment Statement sets the standards that health and fitness centres and facility users can reasonably expect from each other, concerning the health of the user. It supports the evolving requirements of both users and operators, and has been designed for users in a gym environment and with all operators in mind, allowing flexibility with its usage.

Fit4Access.  Fit4Access is a new online platform designed to help provide greater safety and reassurance to everyone in our facilities. Both staff and members will be asked to complete an online health check through Fit4Access.  It will ensure the safety of everyone who comes back into our facilities. On completion you will receive a Fit4Access pass which you must show at reception prior to taking part in your activity.

Before you receive your pass you must read our new Code of Conduct and answer three TRUE or FALSE questions.  It is important for everyone to understand what to expect before you come back.

You will also be asked to complete the ukactive Health Commitment Statement to confirm that you are free of COVID-19 symptoms.

For more information on Fit4Access and how to get your pass click here.

Keeping You Safe

We can’t wait to see you again, but your safety is our number one priority. That’s why we’re introducing enhanced cleaning procedures, one-way systems, class and gym protocols and physical distancing measures.

On arrival…. Check-in at reception. Try to arrive no more than 5 minutes before your activity and follow the physical distancing rules while you’re waiting.

Sanitising Stations. Members will be encouraged to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across our facilities.

Cleaning and disinfecting. We’ll be sanitising gym equipment and cleaning facilities throughout the day.  However, you will notice slight changes to our opening hours, with areas closed at set periods throughout the day.  This will give our teams the opportunity to conduct further cleans throughout our venues.

Physical distancing. We’ve added additional signage, one-way systems and barrier systems which will guide you through our venues to your activity of choice. We’re also limiting the number of members in each area, such as the gym floor and classes.

Changes to classes.  We’ve revised our timetables to ensure the classes we deliver can be done so in a safe manner.  Where possible we encourage you to bring your own equipment however, we will deep clean all areas and kit after each class.  When you enter the class studio you will be assigned your own area which will give you plenty of space to enjoy your workout.

Phased return to activities. You’ll notice not all our activities are reopening straight away.  We will be making a phased return to activities to ensure we have everything in place to keep you and our staff safe.

Protecting you and our teams.  We’ve installed plastic shields at our reception desks and we’ll be providing Personal Protective Equipment (PPE) to our staff where required.

Programme and activity reviews. Your safety is our number one priority!  All our activities and classes are subject to change or cancellation which could occasionally be at short notice.  We’ll continue to monitor industry and government guidance as well our own safety procedures and make adjustments as and when required.

During your visit

Face Coverings. Face coverings must be worn when moving around our facilities to your chosen activity.  We will have some available to purchase if you forget to bring yours with you.

Use hand sanitising stations. Hand sanitising stations will be located throughout our venues.

Check-in at reception. Try to arrive no more than 5 minutes before your activity and follow the physical distancing rules while you’re waiting.  You should always visit reception prior to taking part in any activities.

When visiting the gym you will book for a one hour sessionWe will be introducing a band system for gym access across all of our facilities. Once you have checked in at reception you will receive a disposable coloured wrist band which will allow staff to make you aware of when your one-hour session has been completed. Announcements will be made at the end of sessions by staff and through our public announcement systems.

Follow the signage. Keep to the one-way system and try to stay at least 2 metres from others as much as possible.  Where possible we will have separate exit and entry points so please follow the signage.

Clean your equipment and mats. You can do this before and after use with the wipe pods throughout the gym and studios.

Follow the class and gym etiquette. The guidance we have in place is there to help keep you and others safe while enjoying your workout.  Please take time to view the specific guidance prior to your visit. Download our class and gym etiquette guidance in our FAQs at the bottom of this page.

Don’t wait around.  Once you’ve finished your session please make your way to the designated exit.

What if you’re not ready to return?

Whenever you’re ready, we’ll be there to support you to Make your Comeback. In the meantime, you have some options.

Subscription Fees. Our subscription fees will not restart until 1st October.  We will be in touch prior to that date to give you more information and further options including how to freeze your membership.

Online workouts. We will continue to support you to stay active and healthy.  With the current Covid-19 restrictions it undoubtedly seems harder to fit exercise and movement into your daily routine. However, staying active is more important than ever at the moment, both for our physical and mental health.

Visit https://kaleisure.com/stayactive/ which includes our online fitness classes plus many other activities and ideas to get you active.

We’re also excited to reveal our new digital streaming app will be coming soon.  This will be free to members and include over 20 exclusive classes per week.

Frequently Asked Questions

Subscription Fees

When will my subscription fees restart?

Our fitness subscription fees will not restart until 1st October.  We will be in touch prior to that date to give you more information and further options including how to freeze your membership.

What if I was a member before lockdown and cancelled my direct debit with the bank?

You can rejoin us from Monday 7th September (no joining fee during September) by visiting one of our receptions at the times outlined below:

AUCHENHARVIE
Monday – Friday: 12.30-1.30pm & 7.30-8.30pm
Weekends: 2.30-3.30pm

THE PORTAL
Monday – Friday: 1-2pm & 8-9pm
Weekends: 4-5pm

VIKINGAR!
Monday – Friday: 1-2pm, 3-4pm & 7.30-8.30pm
Weekends: 3-4pm

I pay my subscription annually.  What happens to the months I missed?

We will extend annual subscriptions that have been affected by our closure for up to 7 months.

How can I get involved if I’m not a member?

When can I join?

You can join us from Monday 7th September by visiting one of our receptions at the times outlined below:

AUCHENHARVIE
Monday – Friday: 12.30-1.30pm & 7.30-8.30pm
Weekends: 2.30-3.30pm

THE PORTAL
Monday – Friday: 1-2pm & 8-9pm
Weekends: 4-5pm

VIKINGAR!
Monday – Friday: 1-2pm, 3-4pm & 7.30-8.30pm
Weekends: 3-4pm

No Joining Fee
It is National Fitness Day on Wednesday 23rd September and  if you join between Monday 21st and Sunday 27th September,
there will be no joining fees.

Can I pay as I go for the gym and classes?

Pay as you go won’t be available straight away but we hope to reopen for non-members in the next couple of weeks.

What if I was a member before lockdown and cancelled my direct debit with the bank?

You can rejoin us from Monday 7th September by visiting one of our receptions at the times outlined below:

AUCHENHARVIE
Monday – Friday: 12.30-1.30pm & 7.30-8.30pm
Weekends: 2.30-3.30pm

THE PORTAL
Monday – Friday: 1-2pm & 8-9pm
Weekends: 4-5pm

VIKINGAR!
Monday – Friday: 1-2pm, 3-4pm & 7.30-8.30pm
Weekends: 3-4pm

Booking activities

What activities do I have to book?

You will be required to book in for fitness classes and fitness suite visits.

Why do I have to book?

Capacity of our gyms and classes are restricted by guidelines on safety, room size and physical distancing guidance.  We wouldn’t want our customers to make a wasted journey during busy periods.

How do I book?

You can book online by visiting our online booking system here.  You can also contact our receptions by phone.  We expect a lot of calls so please be patient and where possible book online by visiting https://www.kaleisurebookings.com/Connect/mrmlogin.aspx.

When do bookings open?

Online bookings will open from 12pm on Friday 28th August for Auchenharvie and Vikingar.  Online bookings at the Portal will commence from 12pm on Wednesday 2nd September.

Telephone bookings for Auchenharvie and Vikingar will open 9am on Saturday 29th August and the Portal from 9am on Thursday 3rd September.

How do I get my online pin?

If we have your email address you should receive an email prior to booking opening on Friday 28th August.  If you don’t receive a message please register your email address by visiting here.  Please note we expect a large number of enquiries and we may take longer than normal to respond.  You can also contact our receptions when they open who can provide you with details and make your booking.

I booked in for my gym session online and it is saying it is only for 20 minutes, I thought it was for an hour?

We are operating hourly slots on a 20-minute rolling basis to reduce congestion at the start time of a session. Although the booking confirmation states duration as 20 minutes every gym booking session will be for one hour maximum.

How many classes and gym sessions can I take part in a day?

We’re limiting customers to a maximimum of 1 class and gym session per day.  This will give everyone an equal opportunitiy to take part in activities and will be continually monitired, reviewed and revised by our team.

I can no longer make my booking, do I need to let you know?

YES PLEASE.  Its really important that you let us know if you can no longer make your visit.  We expect many of you will want to get back on track and visit our gyms and classes.  If you cancel your booking, then we can offer it to others.

In the gym

Is there anything I need to know before I arrive?


We’ve updated our class etiquette guidance to reflect any changes during visit.  You can view the update guidance and protocols by clicking here.

Will the equipment be the same? 

The gym will include most of your favourite equipment but there might be a couple of changes.  Equipment may be moved or in some cases relocated to make space for physical distancing.  Some equipment such as battle ropes and sandbags have been temporarily removed as they are more difficult to clean.

Where possible we will offer additional spaces for some cardio equipment.  For example the Evolve studio will be available to us for cardio training on equipment such as treadmills, cross trainers and bikes.

Will staff still be available to help with a programme? 

Programmes will not be available to begin with but will be reviewed on a continuous basis.

Is there a time limit on my visit to the gym? 

Yes we’re restricted bookings and visits to one hour per session.

Fitness classes

Is there anything I need to know before I arrive?

We’ve updated our class etiquette guidance to reflect any changes during visit.  You can view the update guidance and protocols by clicking here.

Where can I view the class programme?

The class programme is available to view here.

Where do I go when I enter the studio?

Please enter the studio and begin to fill allocated training from the front.  The instructor will be on hand to guide you.

Where do I put my bag, jacket and belongings?

Take them with you to your allocated training area.

What happens after the class?

The instructor will guide you to the nearest exit.

Will you continue the Elevate Series of classes?

Unfortunately, we will be unable to run the Elevate Series on our gym floor. Due to physical distancing, reduced capacity and the use of shared equipment we will be unable to facilitate.  We will continue to review this in line with relevant guidance.

 

Physical activity on referral

I have a health condition and participate in your physical activity referral programme. When will your ANA programme restart?

We’re working hard to support individuals with long term health conditions to stay active, maintain their health and wellbeing and safely return to being regularly physically active.  Our Physical Activity Referral Team are available to provide advice and guidance on how to stay active at home and can provide home exercise programmes and sign post to suitable online classes. People who are already part of our programme can access a range of specific classes delivered by our highly qualified team. We have a programme of 17 classes delivered via Zoom each week, alongside virtual walks and online social chats to maintain connection with others.

If you are living with a long-term health condition and are not part of our programme we can still support you to becoming more active.  If you have any questions or require further information please email activelifestyles@kaleisure.com or call Carole on 07483 156175.

Other activities and venues

When will other activities and venues reopen?
As Scottish Government and sports governing bodies guidance becomes available, we also continue to work with North Ayrshire Council and local partners to review when we can allow access to swimming pools, to facilities which are part of the school estate and to the ice rink at Auchenharvie Leisure Centre. We will continue to provide updates as soon as we can.

Stay connected

How can I stay up to date with any changes?

Sign up to our newsletter to receive the latest news, events and promotions from KA Leisure including our plans for reopening venues and restarting activities.  Click here to register.

You can also follow us on Twitter @KALeisure or search for us on Facebook “KA Leisure”