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It’s Time…Fitness

Latest Updates from Monday 26th July

Portal

  • Gym Sessions are still required to be booked with a duration limited to 60 minutes
  • Gym capacity increased 
  • Increased studio capacity
  • Current gym equipment and workout areas adjusted to allow for 1m physical distancing
  • Additional gym equipment added
  • Increased free weight area provision

Auchenharvie

  • Gym sessions are still required to be booked with a duration limited to 60 minutes
  • Gym capacity increased 
  • Current gym equipment and workout areas adjusted to allow for 1m physical distancing

Vikingar!

  • Gym sessions are still required to be booked with a duration limited to 60 minutes
  • Gym capacity increased 
  • Increased studio capacity 
  • Adjustment of current gym equipment and workout areas (1m Distancing)
  • Current gym equipment and workout areas adjusted to allow for 1m physical distancing

Walker Hall

  • Gym sessions are still required to be booked with a duration limited to 60 minutes
  • Gym capacity increased 

We are currently preparing our changing facilities to reopen early August and will share further updates shortly.

We understand that your facility may not be open just yet.  Please remember your membership gives you access to all available fitness suites and classes.

The following video will give you an idea of what to expect on your visit.

Before your visit

Stay home if you’re unwell.  Please don’t visit our venues if you feel unwell or have COVID-19 symptoms.  For more information on the symptoms of COVID-19 and what to do if you feel unwell visit here.

Bring your own.  If you can, please bring your own equipment for classes.  E.g matts, kettlebells etc.

Arrive ready to work out.  Please come in your workout clothes as the changing rooms will be closed.  Don’t worry our toilets will still be open for you to use.

Travel light.  We won’t have as many lockers available as usual, so please think about how much you’re bringing with you.  Please note that to begin with we will have no lockers available at the Portal.

Pre-book.  In addition to booking exercise classes, you’ll also need to book your gym session in advance.  Due to physical distance measures we have limited capacity for activities.  You can book using our online booking system or contacting reception.  Please note that gym sessions are restricted to one-hour sessions. For more information check out our FAQs at the bottom of this page.

Read Our Health Commitment Statement.  Before you visit the gym or take part in a class we expect all customers to read our Health Commitment Statement.  What’s a Health Commitment Statement?  The Health Commitment Statement sets the standards that health and fitness centres and facility users can reasonably expect from each other, concerning the health of the user. It supports the evolving requirements of both users and operators, and has been designed for users in a gym environment and with all operators in mind, allowing flexibility with its usage.

Fit4Access.  Fit4Access is an online platform designed to help provide greater safety and reassurance to everyone in our facilities. Both staff and members will be asked to complete an online health check through Fit4Access.  It will ensure the safety of everyone who comes back into our facilities. On completion you will receive a Fit4Access pass which you must show at reception prior to taking part in your activity.

Before you receive your pass you must read our new Code of Conduct and answer three TRUE or FALSE questions.  It is important for everyone to understand what to expect before you come back.

You will also be asked to complete the ukactive Health Commitment Statement to confirm that you are free of COVID-19 symptoms.

Initial Fit4Access Sign Up: https://www.fit4access.co.uk/members/1b1d431/

Renewal for existing Fit4Access Pass: https://www.fit4access.co.uk/my-account/

Keeping You Safe

We can’t wait to see you again, but your safety is our number one priority. That’s why we’re introducing enhanced cleaning procedures, one-way systems, class and gym protocols and physical distancing measures.

On arrival…. Check-in at reception. Try to arrive no more than 5 minutes before your activity and follow the physical distancing rules while you’re waiting.

Sanitising Stations. Members will be encouraged to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across our facilities.

Cleaning and disinfecting. We’ll be sanitising gym equipment and cleaning facilities throughout the day.  However, you will notice slight changes to our opening hours, with areas closed at set periods throughout the day.  This will give our teams the opportunity to conduct further cleans throughout our venues.

Physical distancing. We’ve added additional signage, one-way systems and barrier systems which will guide you through our venues to your activity of choice. We’re also limiting the number of members in each area, such as the gym floor and classes.

Changes to classes.  We’ve revised our timetables to ensure the classes we deliver can be done so in a safe manner.  Where possible we encourage you to bring your own equipment however, we will deep clean all areas and kit after each class.  When you enter the class studio you will be assigned your own area which will give you plenty of space to enjoy your workout.

Phased return to activities. You’ll notice not all our activities are reopening straight away.  We will be making a phased return to activities to ensure we have everything in place to keep you and our staff safe.

Protecting you and our teams.  We’ve installed plastic shields at our reception desks and we’ll be providing Personal Protective Equipment (PPE) to our staff where required.

Programme and activity reviews. Your safety is our number one priority!  All our activities and classes are subject to change or cancellation which could occasionally be at short notice.  We’ll continue to monitor industry and government guidance as well our own safety procedures and make adjustments as and when required.

During your visit

Face Coverings. Face coverings must be worn when moving around our facilities to your chosen activity.  We will have some available to purchase if you forget to bring yours with you.

Use hand sanitising stations. Hand sanitising stations will be located throughout our venues.

Check-in at reception. Try to arrive no more than 5 minutes before your activity and follow the physical distancing rules while you’re waiting.  You should always visit reception prior to taking part in any activities.

When visiting the gym you will book for a one hour sessionWe will be introducing a band system for gym access across all of our facilities. Once you have checked in at reception you will receive a disposable coloured wrist band which will allow staff to make you aware of when your one-hour session has been completed. Announcements will be made at the end of sessions by staff and through our public announcement systems.

Follow the signage. Keep to the one-way system and try to stay at least 1 metre from others as much as possible.  Where possible we will have separate exit and entry points so please follow the signage.

Clean your equipment and mats. You can do this before and after use with the wipe pods throughout the gym and studios.

Follow the class and gym etiquette. The guidance we have in place is there to help keep you and others safe while enjoying your workout.  Please take time to view the specific guidance prior to your visit. Download our class and gym etiquette guidance in our FAQs at the bottom of this page.

Don’t wait around.  Once you’ve finished your session please make your way to the designated exit.

What if you’re not ready to return?

Whenever you’re ready, we’ll be there to support you to Make your Comeback. In the meantime, you have some options.

Subscription Fees. For more information visit https://kaleisure.com/covid-portal/membership-information/.

Elevate Online

We’re pleased to announce that KA Leisure has teamed up with MoveGB to offer a new Online Membership. This includes Live Streaming and On Demand video fitness classes from our studios with your top online instructors, right in your living room.

  • Over 60 Online Classes (Effective from Monday 17th May)
  • Unlimited Access to 112 on-demand workouts from LES MILLS refreshed every 12 weeks.
  • Free for members or £12.00 for non-members. (7-Day Free Trial Included before first payment)
  • Fully Integrated with Myzone
  • Myzone registered members can participate via MZ-Remote, accessing the live stream and their live fitness stats at the same time.
  • Unlimited Access to KA Leisure own live streams
  • Access to On-Demand workouts from KA Leisure
  • No limit on how many classes you can attend.
  • Please use the app to cancel any classes you can no longer attend. There will be a £1 charge for any classes which you fail to take part in, but did not cancel.
  • Pre-Booking is required.

    More information and how to register is available at https://kaleisure.com/fitness/ka-at-home/

    Frequently Asked Questions

    Subscription Fees

    When will my subscription fees restart?

    Our fitness subscription fees will not restart until 1st June.  We will be in touch prior to that date to give you more information and further options including how to freeze your membership.

    What if I was a member before lockdown and cancelled my direct debit with the bank?

    You can rejoin us by visiting one of the receptions of your nearest centre.

    I pay my subscription annually.  What happens to the months I missed?

    We will extend annual subscriptions to reflect our period of closure.

    How do I freeze my subscription?

    For more information visit https://kaleisure.com/covid-portal/membership-information/

    Fitness classes

    Following the announcement from the First Minister regarding the Scottish Government’s revised COVID-19 restrictions, group fitness classes will restart on Monday 17th May 2021.

    How can I get involved if I’m not a member?

    How can I get involved if I’m not a member?
    You can join us by visiting the reception of your nearest centre during the following timeslots below.

    New Membership Joining Periods:

    Auchenharvie
    Monday – Friday 12.30pm – 1.30pm / 7.15pm – 8.15pm
    Saturday & Sunday 2pm – 4pm

    Portal
    Monday – Friday 1pm – 2pm / 8pm – 9pm
    Saturday & Sunday 3pm – 5pm

    Vikingar
    Tuesday – Friday 12.30pm – 1.30pm / 7.15pm – 8.15pm
    Saturday & Sunday 1pm – 3pm

    Walker Memorial Hall
    UNAVAILABLE

     

    What if I was a member before lockdown and cancelled my direct debit with the bank?
    You can rejoin us by visiting one of the reception of your nearest centre.

     

    What if I’m not a member?
    You can book by contacting reception from Saturday 24th April.

    In the gym

    Is there anything I need to know before I arrive?

    We’ve updated our class etiquette guidance to reflect any changes during visit.  You can view the update guidance and protocols by clicking here.

    Will the equipment be the same? 

    The gym will include most of your favourite equipment but there might be a couple of changes.  Equipment may be moved or in some cases relocated to make space for physical distancing.  Some equipment such as battle ropes and sandbags have been temporarily removed as they are more difficult to clean. Where possible we will offer additional spaces for some cardio equipment.  For example the Evolve studio will be available to us for cardio training on equipment such as treadmills, cross trainers and bikes.

    Will staff still be available to help with a programme? 

    Fitness Programmes are now available, to book in please speak to an instructor.

    Welcome Sessions are available for both existing and new members, to book in please contact reception at the facility you wish to attend.

    Is there a time limit on my visit to the gym? 

    Yes we’re restricted bookings and visits to one hour per session.

    Booking activities

    What activities do I have to book?

    You will be required to book in for fitness classes and fitness suite visits.

    Why do I have to book?

    The capacity of our gyms and classes are restricted by guidelines on safety, room size and physical distancing guidance.  We wouldn’t want our customers to make a wasted journey during busy periods.

    How do I book?

    Members can book online by visiting https://kaleisure.legendonlineservices.co.uk/enterprise/account/login.  This is our new online system and you must register before you can proceed to bookings. Unfortunately, while we are in this short transitional period we will not be able to take online bookings from non-members.

    *Online booking is currently only available for members with details for non-members to follow shortly.  In the meantime, non-members can book via our receptions.

    You can also book by calling one of our receptions below –

    Auchenharvie – 01294 605126
    Garnock CC – 01505 682685
    Portal – 01294 310060
    Vikingar! – 01475 689777

    I booked in for my gym session online and it is saying it is only for 20 minutes, I thought it was for an hour?

    We are operating hourly slots on a 20-minute rolling basis to reduce congestion at the start time of a session. Although the booking confirmation states duration as 20 minutes every gym booking session will be for one hour maximum.

    How many classes and gym sessions can I take part in a day?

    We’re limiting customers to a maximum of 1 class and gym session per day.  This will give everyone an equal opportunity to take part in activities and will be continually monitored, reviewed and revised by our team.

    I can no longer make my booking, do I need to let you know?

    YES PLEASE.  Its really important that you let us know if you can no longer make your visit.  We expect many of you will want to get back on track and visit our gyms and classes.  If you cancel your booking, then we can offer it to others.

    Can I train in the gym with others?

    Gym use is only permitted for individual use only.

    MoveGB
    We’re pleased to announce that KA Leisure has teamed up with MoveGB to offer a new Online Membership. This includes Live Streaming and On Demand video fitness classes from our studios with your top online instructors, right in your living room.

    • Over 60 Online Classes (Effective from Monday 17th May)
    • Unlimited Access to 112 on-demand workouts from LES MILLS refreshed every 12 weeks.
    • Free for members or £12.00 for non-members. (7-Day Free Trial Included before first payment)
    • Fully Integrated with Myzone
    • Myzone registered members can participate via MZ-Remote, accessing the live stream and their live fitness stats at the same time.
    • Unlimited Access to KA Leisure own live streams
    • Access to On-Demand workouts from KA Leisure
    • No limit on how many classes you can attend.
    • Please use the app to cancel any classes you can no longer attend. There will be a £1 charge for any classes which you fail to take part in, but did not cancel.
    • Pre-Booking is required.

    More information and how to register is available at https://kaleisure.com/fitness/ka-at-home/

    Stay connected

    How can I stay up to date with any changes?

    Sign up to our newsletter to receive the latest news, events and promotions from KA Leisure including our plans for reopening venues and restarting activities.  Click here to register.

    You can also follow us on Twitter @KALeisure or search for us on Facebook “KA Leisure”