Customer Update Thursday 23rd December 2021
Hi everyone, we hope you and your families are safe and well.
Since the start of the pandemic, we have introduced and maintained safety measures in all of our venues. In light of recent developments, we wanted to update you on everything we are doing to keep our customers and colleagues safe.
As you will be aware our colleagues and customers are required to wear face coverings in our venues, unless they are exempt. We have reminders of this across our venues, and any customers who have forgotten their face covering can ask a member of staff for one, free of charge.
As always, we are cleaning our venues and sanitising all delivery areas frequently throughout the day. Welcome stations are available at our venue entrances for customers to sanitise their hands on arrival with additional stations located throughout our venues.
The latest Scottish Government guidance comes into force when we re-open after Christmas on 27th December this includes:
- Customers being asked to maintain one-metre physical distancing guidance while in venues
- Indoor adult contact sports will be prohibited for an initial period of three weeks. Our teams will be contacting affected customers shortly.
Colin Glencorse KA Leisure Business Manager (Leisure) “The safety of our customers and staff remains our priority, venues have previously been configured to provide flexibility if physical distance measures returned for a further temporary period, therefore, impact to participation across all activities will be minimum. Our venues require minimal adjustment at this stage to meet Scottish Government guidance and ensure customer safety. It has been encouraging to see so many of our customers enjoying our venues and activities over the last month, and we are looking forward to welcoming everyone back in the New Year.”
Finally, on behalf of everyone at KA Leisure we would like to thank our customers for their understanding and continued support as we navigate the challenges of Covid-19. May we wish those of you celebrating, the very best for Christmas and the New Year.
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